Return and Refund Policy

Last updated: October 15, 2026

At Beer Battalion, we want you to be satisfied with your purchase. If something isn't right, please contact us and we'll do our best to help.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at beerbatalion@hotmail.com

Please include your order number, a description of the issue, and clear photos or videos where relevant. We will assess the issue and arrange an appropriate replacement, refund, or other resolution.

3. How to Request a Return

To request a return:

1. Email beerbatalion@hotmail.com with your order number and reason for the return.

2. Wait for our instructions and return authorisation.

3. If your return is approved, send the item to the return address we provide.

Please do not send items to the address printed on your parcel unless we confirm that it is our authorised return address.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise.

If your item arrives damaged, defective, or incorrect, we will work with you to arrange an appropriate resolution, including return shipping where applicable.

6. Exchanges

If you receive a damaged, defective, or incorrect item, contact us before returning it. We will advise you on the available replacement or refund options.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Your statutory cancellation rights, where applicable, are not affected by this policy.

8. Exceptions and Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. If a product is faulty, not as described, or otherwise fails to meet legal requirements, you may be entitled to remedies beyond those described in this policy.

9. Contact Us

For questions about returns or refunds, contact:

Beer Battalion Customer Support
Email: beerbatalion@hotmail.com

We aim to respond to customer enquiries as promptly as possible.